FAQ – Brooke & Belle

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FAQ

Please visit our contact page if you need further support, or call us at 1-888-276-6530. We're always here for you, and do our best to respond within 24-48 hours.

Is my order affected by COVID-19?

Please be patient with us as there may be unexpected delays in manufacturing at our print providers or extended USPS delivery times due to reduced workforces.

We are doing our best to serve you during these challenging times and we’re so grateful for your support! We are working around the clock to make sure that we give you the best service and that your order is delivered quickly.

Please stay safe and healthy.

When will I get my order?

We custom print each and every order after you’ve placed it to make sure you have a freshly-made high-quality shirt, unlike the big companies where their products sit on dusty shelves for months. Because of the extra care we take in making your shirt, your order may take up to 7-15 business days to be shipped out, plus another 5 days via standard shipping to reach your door. However, we are often able to deliver faster than this! If you have any concerns on your order, don’t hesitate to reach out to us at support@brookeandbelle.com.

How much does shipping cost?

We offer various shipping rates, but you get FREE shipping on orders over $40 USD. Please keep in mind that you might be assessed with customs fees and taxes which will be based on your country’s current tax customs and tax policies.

I made an error on my order, can I change it?

Absolutely! Send us a message at support@brookeandbelle.com with your order number and request and we’ll be glad to help you out. Please note that once your shirt has been printed or shipped, we can no longer intercept your order. If you still want to change your shirt after you receive it, please see our exchange policy.

Can I return my purchase?

Yes you can! Your orders are covered with a 30-day, no-hassle, money back/replacement policy. Our customer happiness team is ready to answer your questions or concerns. Just send us an email at support@brookeandbelle.com with your order number and request and we’ll be glad to help you out!

Can I exchange my shirt for another color, size, or another type of shirt?

No problem! Send us a message at support@brookeandbelle.com with your order number and request and we’ll be glad to help you out!

Where are your products made?

We take pride in providing you the highest quality printed products, so we’ve searched extensively for the best printing suppliers in the USA and found great partners in Pennsylvania, Nebraska, Nevada, and New Jersey!

Where is your company based?

We’re a small business that’s based in Canada but we love our neighbors to the south! This is why we’ve made sure that our shirts are made locally in the USA, just for you.

Do your shirts fit true to size?

We use the highest quality shirts that fit true to size! Each product page includes a size chart for your reference.

What payment options do you take?

We accept Visa, Mastercard, and American Express. We don’t currently accept PayPal, but we are working hard to add Paypal as an available option for you in the future.

Why does my one-time purchase show as "recurring"?

We assure you that your one-time purchase will only be charged once. Your charge may show as "recurring" because our payment provider, Stripe, has features that make your payment convenient while protecting your data (PCI compliance). For more information, see the explanation by Stripe here.

I'm having trouble ordering. Can you help me?

Of course! Just reach out to us and a member of our customer happiness team at support@brookeandbelle.com and we will be glad to help you out!

Do you have ___________ (children’s sizes/tank tops/sweaters/etc)?

Thank you for asking! We list on our website what we are currently selling, but we love hearing your suggestions and ideas!  Whatever you, our customer, want the most is what we will focus on next to make a reality. Drop us a suggestion at support@brookeandbelle.com with your wishlist!